FAQ’S

Are you guys legit? And why is your pricing so low?

Yes, we are 100% legit and have 1,000’s of happy patients to prove it. The reason our pricing is so low is because we produce all of our products in house. The reason we do this is to ensure quality, and offer compassionate pricing. The same price what other growers sell their products to other dispensaries for, is what we offer our patients their products for.

Where do you ship to?

We ship anywhere in Canada. We do not ship anywhere outside of Canada.

How quick is shipping?

Our Cut off time is 1pm everyday.  We ship all our orders with Purolator next day shipping, to rural address’s and places that Purolator will not ship to, we use Canada Post Express shipping which may have a slightly longer shipping wait time. Also Candapost Shipping labels do not always show up. They may take 24 hours to show up.We do not ship orders on the weekend. If you place an order on Saturday or Sunday it will be processed and ready for shipment on monday

Do I have to become a member to shop from 28 Grams?

No, you do not. As long as you’re older than the age of 19, you have full access to our store. We do not require proof of a medical ailment, but our products are intended for people with medical ailments.

How do I pay?

We currently only accept eTransfers at the moment, and you will receive instructions after you place your order.

What happens if I do not receive my package?

We will contact the shipping company and they will open a ticket number for us. They will try to locate the package, and get it redirected to you. If they are unable to locate the package, we will replace the package of a value up to $500.

PLEASE CLICK HERE TO SEE IF YOUR TOWN IS AFFECTED BY THE CANADA POST STRIKE. IF SO, PLEASE USE PUROLATOR AT CHECKOUT.